TERMS AND CONDITIONS
If you use this website, you are agreeing to be bound by the terms and conditions listed below and any other laws or regulations which apply to this website. If you do not accept these terms and conditions, you must refrain from using this website. We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
Intellectual property rights statement
All intellectual property rights in this website, including design, text, graphics, logos, icons, sound recordings and all software relating to this website belong to or are licensed by us. These intellectual property rights are protected by Australian and international laws.
You may not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the website in your browser), store, modify, distribute, print, upload, display, perform, remove any credits, publish post frame within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the intellectual property rights in that material.
Linked websites
This website may contain links to other websites. The links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
Secure data
Whilst we take every precaution to ensure your data is protected and our site is secure as possible, no data transmission over the internet can be guaranteed as totally secure. We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that you transmit to this website is transmitted at your own risk. If you become aware of any problems with the security of the data or the website, please contact us immediately.
Please see our Privacy Policy for more information.
Warnings
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
Limitation of liability
We are not liable for any loss or damage, however caused (including, but not limited to, by our negligence) suffered by you in connection with this agreement or your use of this website.
If any legislation implies a condition or warranty into these terms and conditions in respect of goods or services supplied, and our liability for breach of that condition or warranty may not be excluded but may be limited, our liability for such breach is limited to, in the case of a supply of goods, replacing the goods or supplying equivalent goods or repairing the goods, or in the case of supply of services, supplying the services again or paying the cost of having the services supplied again.
Payment
When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.
Indemnity
You agree to indemnify us for all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to us via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Trade Practices Act 1974 (Cth).
Personal Use
Products purchased from e-robe.com must be for personal use only and must not be resold or used for commercial benefit.
e-robe.com may at its sole discretion, refuse to supply orders of multiple quantities of a particular items.
Termination of access
Access to this website may be terminated at any time without notice. These terms and conditions will survive any such termination.
Governing law and jurisdiction
If a dispute arises regarding these terms of use, the laws of Queensland, Australia, will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.
Customer Feedback and Complaints
We welcome your questions and comments about privacy issues and the design of our web site. Should you have such comments or have a complaint about how we are using your personal data, please send an e-mail to sales@e-robe.com.
Payment
Purchases on e-robe.com can be made by Visa, MasterCard, cheque or telegraphic transfer to our account. Payment instuctions for the selected payment method will be provided upon checkout.
Payment will be cleared from your account upon receipt of your order.
The credit card you are using must belong to you.
Any payment by credit card will be subject to validation checks and authorisation by the card issuer. If the payment is not authorised, e-robe.com.au will not be responsible for any non-delivery.
e-robe.com takes every precaution to make our site as secure as possible to ensure that your details are safe. Accordingly, we do not hold any payment details on record.
Exchanges
To exchange the size of the garment, please email us at sales@e-robe.com or telephone us on +971 7 3844 4968 within 7 days of the date of the purchase. You will be sent an email containing instructions for returning the garment to e-robe.com and a Returns Authorisation number.
Once the product is received by the e-robe.com head office and has undergone a quality control check to ensure the product has not been worn or damaged and that the tags are still in place, the new size will be dispatched. The customer will incur the cost of returning the garment to e-robe.com.
The garment must be sent back within 7 days of receiving the Returns Authorisation number, to be eligible for an exchange.
Faulty Products
If you receive a faulty product, please notify e-robe.com immediately and the item will be exchanged for you. Prior to returning the product, please contact us at sales@e-robe.com or on +971 7 3844 4968 within 7 days of the date of purchase and you will be sent an email containing a Return Authorisation number and instructions on returning the garment.
The garment must be sent back within 7 days of receiving the Returns Authorisation number.
Refunds
Items may be returned to e-robe.com within 7 days of receiving your purchase. If you would like to return your purchase, please emails us at sales@e-robe.com or telephone us on +971 7 3844 4986 and you will be sent an email containing instructions on returning the garment and a Returns Authorisation number. Refunds are not available for sale items. A sale which is refunded will exclude postage paid.
The garment must be sent back within 7 days of receiving the Returns Authorisation number to be eligible for a refund. Any items returned after the 7 days will receive a credit only.
Once the product is received and has undergone a quality control check to ensure the product has not been worn or damaged and that the tags are still in place, the cost of the item (excluding postage) will be credited in the manner payment was originally made. Refunds will be made within 14 days of the cancellation notice.
Quality control process
Every product will undergo a quality control process before being dispatched to ensure you will be satisfied with the product. The product will undergo the same process when goods are returned.
The product will be checked to ensure it has not been worn or damaged and that the tags are still in place.
All items must be returned in their original designer packaging (if applicable). Goods (and in particular, shoes, returned without their original boxes will not be accepted.
Shoes with marked soles will not be accepted.
Swimwear will only be accepted if the hygiene strip is still in place.
Delivery
Any purchases made within Australia will be delivered within 1 – 3 business days from the date of purchase, by registered express post.
All customers within Australia will be charged a flat rate of $10.00 per delivery.
Registered express post is able to ship internationally. International customers wanting to make a purchase on e-robe.com are asked to please contact us at sales@e-robe.com to obtain a time and cost estimate for shipping. e-robe.com is not liable for any additional taxes or duties incurred by your country so please carefully check your local customs